Privacy Policy

Privacy Policy

Last Updated: September 18, 2025

Nuvio (“we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website (nuvio.biz) and related services (the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following categories of information:

a) Information You Provide

Name, email address, phone number, and other contact details.

Business details (e.g., company name, services offered).

Login credentials if you create an account.

Payment details when you purchase Services.

Information you submit through forms, chats, or customer support requests.

b) Automatically Collected Information

Device and browser type, operating system, and IP address.

Pages you visit, time spent, and clickstream data.

Cookies and similar tracking technologies.

c) Third-Party Information

Information from integrations (e.g., social media, CRMs, or communication tools you connect).

Publicly available business information.

2. How We Use Your Information

We use your information to:

Provide, operate, and improve our Services.

Process payments and manage billing.

Communicate with you, including updates and customer support.

Personalize your experience and recommend features.

Monitor usage, prevent fraud, and maintain security.

Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share it with:

Service providers (e.g., hosting, payment processors, analytics).

Business partners when you choose to integrate third-party services.

Legal authorities if required to comply with law, regulation, or legal process.

Successors/assignees if we undergo a merger, acquisition, or business transfer.

4. Marketing Communications & Opt-Out

We may send you promotional messages, updates, reminders, and other communications via email, SMS, WhatsApp, or similar channels.

You can opt out of receiving marketing messages at any time.

For SMS/WhatsApp: reply “STOP” to unsubscribe.

For email: click the “Unsubscribe” link at the bottom of our messages.

You may also contact us directly at [email protected] to update your communication preferences.

Please note: Even if you opt out of marketing messages, we may still send you important service-related or transactional communications (e.g., billing notices, security alerts).

5. Data Retention

We retain your personal information only as long as necessary for:

Providing our Services.

Legal and accounting purposes.

Resolving disputes and enforcing agreements.

6. Your Rights

Depending on your location (e.g., GDPR, CCPA), you may have the right to:

Access and obtain a copy of your data.

Correct or update inaccurate information.

Request deletion of your data.

Restrict or object to processing.

Withdraw consent at any time.

File a complaint with your local data protection authority.

To exercise these rights, contact us at [email protected].

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us so we can delete it.

9. International Transfers

If you access our Services from outside the country where our servers are located, your information may be transferred internationally. We will take steps to ensure your data is protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest version. Material changes may be notified via email or the Site.

11. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

Email: [email protected]
NUVIO
61 Bridge Street, Kington HR5 3DJ